Staff Positions Available

• Monday-Friday, 40 hours week
• Must have reliable transportation

JOB SUMMARY
The Job Developer/Coach works intensively with Work Services clients to identify their specific employability needs. Job Developers initiates and maintains ongoing personal contacts with a variety of business and industry representatives to match the “right” position to each individual client. These positions may include Community Work Experience, On the Job Training and Job Start Training positions. It is also the role of the Job Developer to identify participants’ skills and strengths as well as assess the clients’ need for services available in the community, to assist in retaining employment and overcoming barriers..

Fax resumes to 907) 644-9925 Att: Zoe or E-Mail zoes@ninestar.org

JOB SUMMARY
Nine Star’s Career Development Center (CDC) Mentors/Job Coach oversee the daily activities of CDC’s participants. In group settings, unemployed or underemployed clients are provided with job search and work readiness activities, which are facilitated daily in response to the current labor marker trends. CDC Mentors collaborate with Work Services Specialists and/or Job Developers in revising case plans and developing strategies that lead clients into gaining verifiable employment. To apply please fax resumes to (907) 644-9925 Att: Zoe or E-Mail zoes@ninestar.org

MAJOR DUTIES:
1. Implement principles of welfare reform and the work first philosophy.
2. Oversee daily CDC operations and services provided to clients to include tracking and documenting attendance, workshop
participation, and behaviors observed that will impact client’s ability to gain immediate employment.
3. Sign off on daily Job Search (and maintain copies) and Family Self-Sufficiency Plans to direct the activities of clients in moving
toward economic self-sufficiency.
4. Ensure job readiness tools are completed with CDC participants i.e. resumes, cover letters, generic applications, ALEXsys
registration, etc
5. Monitor client activities by review and/or debriefing of daily Job Search log to ensure that employment goals are achieved.
6. Prepare and deliver workshops in job seeking, job enrichment, and job retention skills as well as provide oversight for their delivery
within the Work Services Program.
7. Work with Work Services Specialists to ensure childcare, transportation, and other work related needs are immediately addressed
8. Establish, maintain and review client files as well as prepare data for required reports accurately and in a timely manner.
9. Document and distribute weekly job search logs to the assigned Work Services Specialists
10. Identify and appropriately manage angry or hostile clients in crisis; mediate problem situations as necessary.
11. Identify and refer clients to appropriate community resources for services that address and meet specific needs as identified.
12. Identify and refer clients to training projects that will lead to a higher level of self-sufficiency.
13. Assume an active role in regularly scheduled staff meetings and other meetings as required.
14. Work with other Nine Star Work Services staff as a team leader to collaborate and meet the needs of all clients.
15. Other duties as assigned
QUALIFICATIONS FOR THE JOB:
1. Possess a college diploma (experience may be substituted)
2. Possess a strong knowledge base of program requirements, policies and procedures
3. Proficient in the use of Microsoft Office and FileMaker Pro
4. Adept at working independently as well as with team members
5. Hold excellent customer service skills
6. Demonstrate effective oral and written communication skills
7. Able to organize and prioritize a variety of tasks
8. Work with minimal supervision
9. Able to coordinate multiple tasks and follow-up in spite of frequent interruptions
10. Maintain a professional attitude with enthusiasm and dependability
11. Exercise time management skills
12. Willing to take on new tasks with an eagerness to learn new skills
SUPERVISOR: CDC COORDINATOR /LEAD WORK SERVICES SPECIALISTS
HOURS OF WORK: Varies according to client needs and staff schedules.
To apply please fax resumes to (907) 644-9925 Att: Zoe or E-Mail zoes@ninestar.org

Nine Star Education and Employment Services is recruiting qualified applicants for a Permanency Employment Navigator. This position will be within our partner agency Covenant House Alaska as part of the Permanency Navigator team.

Position Summary

Permanency Employment Navigators (PENs) provide mobile services focused on supporting youth and young adults experiencing homelessness by helping them attain employment and access education resources to end their homelessness and support becoming safely and stably housed.  This position operates under the Workforce Innovation and Opportunity Act Grant (WIOA) and is housed within the Covenant House Alaska (CHA) Permanency Navigator office. PENs will engage and build relationships with youth as they navigate different systems, programs and challenges with a specialized focus on achieving Academic and Employment stability. PENs will maintain relationships with youth at all phases of permanency, including successes and setbacks, until a youth chooses to no longer engage (up until the age of 24). PENs will have a strong working knowledge of available resources to link youth and young adults to needed programs and will make warm handoffs to needed services/providers whenever possible. PENs will work closely with youth to help develop the skills required to attain and maintain employment and assist them in entering academic, vocational trainings. Navigators have many roles, often working as advocates, referral agents, and/or facilitators with community partners’ systems on behalf of the youth.

Essential Functions

• Relentlessly engage and be present in young people’s lives, to attain and maintain employment and/or academic/vocational training. Be a stable and constant presence for youth as they move through and between programs
• Work in concert with the Permanency Navigator team to provide community resource navigation to youth experiencing homelessness. Assist youth in connecting to comprehensive, holistic services for youth to achieve long term stability and success.
• Identify and connect with youth experiencing homelessness who may not present through traditional homeless service entry points.
• Have actual, intentional, regular contact with every client in multiple settings until employment and academic goals have been attained.
• Connect youth to employment and academic options
• Utilize a client-centered approach that emphasizes youth choice while recognizing the innate resiliency and unique strengths and abilities of every client.
• Understand housing resources including rapid re-housing, permanent supportive housing, transitional living programs, and independent housing and navigate youth to those resources.
• Develop strong working relationships, through active outreach, with a wide range of employers and academic providers
• Participate in community meetings to advocate for and assist youth, including (but not limited to) Coordinated Entry meetings and child welfare team decision meetings (TDMs).
• Engage in goal setting with youth to help them achieve success in Education & Employment,
• General Responsibilities
• Maintain a positive and professional working relationship with the general public, including placement agencies and families of the youth we serve
• Maintain a high level of ethical standards.
• Keep supervisor fully informed at all times.
• Maintain confidentiality of all clients.
• Perform other duties as assigned.

Qualifications

Education

Bachelor’s degree in Human Services, Social Work, Psychology or a related field is preferred.

Experience

Experience working with adolescent or disadvantaged populations is preferred; life, volunteer, and internship experience will be considered. 

 Knowledge, Skills, and Abilities Required

• Understand and comply with all Agency policies and procedures; including Child Protection Policies.
• Understand and embrace the tenets of Housing First, Trauma-Informed Care, Harm Reduction, and Positive Youth Development in all work with youth.
• Is approachable, relatable, builds rapport well, and practices active listening with individuals of varied cultural backgrounds, embracing differences in behavior and lifestyle choices.
• Knowledge of community social service resources to assist youth with needs related to housing, employment, education, and social-emotional well-being.
• Knowledge of crisis intervention and ability to address conflict between youth exhibiting challenging behaviors; able to respond quickly and safely while continuing to be a settling influence in crisis situations and emergencies.
• Can maintain confidentiality while understanding and complying with requirements of mandated reporting, duty to warn, HIPAA, and other limits to confidentiality.
• Willingness to utilize training opportunities in support of personal and professional growth, competence development, and to increase overall capacity to serve youth every day.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fluid environment.
• Well-developed verbal and written communication skills.
• Proficient with standard computer operating systems.  Ability to navigate Microsoft Office Suite, online databases, and other programs and websites as required.
• Able to accommodate a wide range of physical activity, including but not limited to walking long distances, moving up and down the stairs, lifting bags or boxes up to 50 pounds, driving a minivan, and physically assist youth if needed.
• Willingness and ability to attain a CPR/First Aid Certification.
• Possess a current and valid Driver’s License.
• Have a good driving record.
• Pass federal, state, and local background check investigations.

 Email cover letter and resume to rogerh@ninestar.org

Work Hours: 8:00 a.m. – 5:00 p.m. will be the usual working hour range.  Hours of work are adjusted as need dictates.

Supervisor: Director of Operations Team: Administrative Team Classification: Non-Exempt salaried

Position Requirements:

• Ability to answer multi line phone, route calls and take detailed messages.
• Willing to greet clients & visitors and direct to requested services.
• Excellent computer skills, including but not limited to Word, Excel, FileMaker Pro.
• Willing to submit to and pass a full criminal background check and driving records check. 
• Willing and able to adhere to a strict confidentiality policy and follow all established procedures.
• Must maintain a clean driving record and dependable vehicle. As this position requires in-town travel, DUI convictions and poor driving records result in immediate termination of employment.
• Ability to master new computer programs quickly and process data accurately and efficiently.
• Ability to work independently as well as with team members.
• Have the minimum of 3 year-related experience with increasing responsibility.
• Ability to communicate effectively in person through verbal and written skills.
• Have a professional, approachable and friendly attitude with all staff members, clients and visitors.
• Have excellent customer service skills and a personable, yet assertive disposition
• Ability to organize, prioritize and complete tasks with minimal supervision.
• Ability to coordinate simultaneous tasks, follow-up on multiple details in an environment with frequent interruptions.
• Desire and aptitude to continue learning new projects, systems, and programs but willingness to do minor and rote tasks, as needed.
• Must possess excellent time management skills; absolutely dependable and punctual.
• Demonstrate loyalty to the organization.
• Willing to take on new tasks with an eagerness to learn new skills.
• Ability to problem-solve through situations; understanding of when to ask for assistance.
• Have a HS Diploma or GED, additional education preferred. 

Responsibilities:

Office and HR Support

• Receptionist Duties include but are not limited to answering phones, greeting visitors and managing website contact data.
• Assist with hire process by managing job postings at various sites. 
• Create & maintain personnel files, manage filing systems and other assorted clerical tasks.
• Collect and check Staff time sheets for accuracy, scan to server.
• Order staff business cards and name badges.
• Provide new hire orientation & handle paperwork processing
• Submit complete insurance paperwork to appropriate company.
• Assist the Office Administrator with managing the Contract Files.
• Update/maintain online calendars and contact lists.
• Oversee organization/cleanliness of supply room and kitchen.
• Assist with maintaining administrative files including corporate files. MOU Files and bid files.
• Train Youth as intern receptionist on occasion. 
• Other duties, as assigned by Executive and Admin Staff.

Please fax your resume to 907-279-3299 Att: Pat or email you resume to patm@ninestar.org