Staff Positions Available

The Administrative Services Executive Assistant – Operations ensures the smooth operation of Nine Star’s administrative department, maintaining compliance with all relevant laws and policies while supporting daily operations and assisting with special events. This role demands a seasoned professional capable of handling diverse, time-sensitive tasks critical to Nine Star’s success.

Major Responsibilities

• Manage administrative files and records, including corporation, insurance, and grant/contract files.
• Maintain timely SAM and other registrations, licenses, and corporation-required documentation.
• Attend board meetings and compile accurate meeting minutes according to established protocol.
• Coordinate meeting room scheduling, travel arrangements, and event logistics.
• Support HR functions, including recruitment, applicant screening, and employee verification,
• Support Operations by managing workers’ comp claims, Company Insurance application filing, OSHA reporting, etc.
• Procure and distribute office supplies, including local shopping as required.
• Oversee supportive services operations, including purchasing and distribution tracking.
• Assist staff with various tasks such as resume updates and timesheet completion.
• Document and streamline administrative policies and procedures for team review and approval.
• Manage maintenance requests and oversee building and equipment bid processes.
• Perform additional duties as assigned.

BACKUP RESPONSIBILIITES

• Provide reception coverage, answer phones, and assist visitors.
• Aid in employment advertising placement.
• Assist with HR and administrative tasks in the absence of designated personnel.
• Support accounts payable and payroll functions as needed.
• Assist with benefits enrollment processes.
• Perform other assigned duties as required.

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in office management, including requisite duties for this position.
• Advanced computer skills, including Word, Excel, CRM, and other database management.
• Commitment to confidentiality and adherence to established company policies.
• Strong communication skills, both written and verbal.
• Ability to work independently and collaboratively.
• Excellent organizational and time-management abilities.
• Demonstrated capacity for financial transparency and resource tracking.
• Proactive problem-solving skills and willingness to seek assistance when needed.
• Alignment with Nine Star’s Philosophy of Care and commitment to following organizational policies & procedures, the laws of the State of Alaska, granting regulations, etc.
• Demonstrated ability to successfully create and document efficient systems.
• Essential traits include flexibility in adapting to changing requirements, the ability to maintain grace under pressure, and patience as systems are slowly brought into line.

MINIMUM QUALIFICATIONS

• Bachelor’s degree preferred; 7+ years of relevant experience may be accepted instead of a degree, with at least 5 years in complex administrative support roles.
• A clean driving record within the past 60 months, with reliable transportation, is required.
• Must pass Administrative Assistant screening assessments with 80% or higher scores.
• Spotless criminal background check required upon hire and annually thereafter.
• We will require three professional reference letters.

Interested applicants should email a cover letter and resume to hr@ninestar.org

The Nine Star’s Work Services Specialist I provide Alaska Temporary Assistance Program (ATAP) recipients who are unemployed and under-employed with the skills to obtain and retain employment and overcome barriers. Work Services Specialists I utilize a holistic approach to assist clients in achieving economic self-sufficiency.

Major Responsibilities

• Implement principles of welfare reform and the work first philosophy while managing a caseload of ATAP recipients.
• Application of the Nine Star’s Philosophy of Care: Compassion, Excellence, and Collaboration.
• Meet or exceed the Work Services Performance Measures categories as defined by the Division of Public Assistance.
• Obtain, track, monitor, and report ATAP client data for caseload according to the Alaska Work Verification Plan.
• Assess clients to obtain employment, educational/training, family composition, support network, and other information to identify strengths/challenges/barriers, to achieving economic self-sufficiency.
• Meets clients a minimum of once monthly as required.
• Develop family Self-Sufficiency Plans to direct the activities of clients in moving toward economic self-sufficiency.
• Monitors clients to ensure they are achieving goals that lead to employment.
• Establish, maintain, and review client files as well as prepare data for required reports accurately and promptly.
• Identify and appropriately manage angry or hostile clients in crisis.
• Refer clients to appropriate community resources for services that address and meet specific needs as identified.
• Refer clients to training projects that will lead to a higher level of self-sufficiency.
• Prepare for and attend case review hearings with clients.
• Participate as a team member in weekly program staff meetings and other meetings as required.
• Works with other Nine Star Work Services staff as a team to collaborate and meet the needs of all clients.
• Maintain connectivity with DPA eligibility staff in serving client needs.
• Make client work site and home visits as necessary.
• Other duties as assigned

Knowledge, Skills, & Abilities

• Proficient in the use of Microsoft Office and FileMaker Pro database.
• Adept at working independently as well as with team members.
• Possess excellent customer service skills.
• Demonstrate effective oral and written communication skills.
• Able to organize and prioritize a variety of tasks.
• Work with minimal supervision.
• Able to coordinate multiple tasks and follow-up despite frequent interruptions.
• Maintain a professional attitude with enthusiasm and dependability.
• Exercise exceptional time management skills.
• Flexible and willing to take on new tasks with eagerness to learn new skills as needed.

Minimum Qualifications

• Possess an Associate’s Degree in Human or Social Services, Vocational Education, or a related field.
• Relevant experience may substitute for educational requirements on a year-for-year basis.
• Have a minimum of one year of progressively responsible experience in case management or related field.

This position offers you an opportunity to help move underemployed and unemployed job seekers to economic stability. If this sounds like a great opportunity for you, please, send your cover letter and resume to zoes@ninestar.org or fax to (907) 644-9925, ATT: Zoe.

The Nine Star’s Job Developer/Job Coach work intensively with Work Services clients to identify their specific employability needs. Job Developer/Job Coach I initiate and maintain ongoing personal contacts with a variety of business and industry representatives to match the “right” position to each client. It is the role of the Job Developer/Job Coach I to identify participant skills and strengths as well as assess the customer’s need for services available in the community. These activities are precursors to employment success.

Major Responsibilities

• Implement principles of welfare reform, the work first philosophy to include confidentiality policies and procedures.
• Application of the Nine Star’s Philosophy of Care: Compassion, Excellence, and Collaboration.
• Maintain and develop community partnerships with government and private sector employers, which will ensure awareness of the Anchorage labor market.
• Work with Career Development staff to place Work Services clients in employment situations.
• Develop employer relationships to customize employment opportunities to include subsidized and unsubsidized placements.
• Make cold calls to potential employment; explain the benefits and employment support programs to employers.
• Maintain a bank of current resources available in the local community to provide a variety of services to customers
• Identify barriers to employment by assessing resumes, cover letters, interview techniques, etc.
• Complete individual labor market surveys to identify employment opportunities.
• Provide direct job referrals and ensure necessary supports are in place for Work Services clients to follow through with referrals.
• Mentor participants to ease their transition into employment and eventual self-sufficiency.
• Problem-solving with clients and their employers as the need arises.
• Develop and monitor individualized job search plans.
• Provide job coaching services to ensure the success of all participants placed in employment situations.
• Complete written exit summaries to Work Services Specialists with recommendations of necessary support necessary.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Experience in the Anchorage business community.
• Familiarity with Anchorage area community resources and experience in facilitation referrals for services.
• Experience in assisting adults in career counseling and career choices.
• Experience in evaluating participants’ barriers to employment success and the means for overcoming them.
• Demonstrated skills in written and verbal communication.
• Demeanor appropriate for professional contacts with successful business persons.
• Experience working with economically disadvantaged and racially/ethnically diverse populations.

Minimum Qualifications

• Possess an Associate’s Degree in Human or Social Services, Vocational Education, Career Counseling, or Community Development, or related field. Relevant experience may substitute for educational requirements on a year-for-year basis.
• Have a minimum of one year of progressively responsible experience in case management or related field.

Interested applicants should email a cover letter and resume to zoes@ninestar.org